Support

Support
Support2018-09-13T10:32:54-03:00

A new Support experience

99% of service considered Excellent

Commitment

Certified team to help your company

Specialists

Direct contact with solution architects

Language

Support in Portuguese, English and Spanish.

Proximity

From São Paulo to your company in 1 day.

Solution Center

Agility, Results and Client Satisfaction. These are the values that guide operation of the Solution Center.
This is reflected in our clients’ opinions. In 2016 and 2017, 99% of our service was evaluated as Excellent.

Today, senhasegura is more than an indispensable tool to our company, where we are able to safely audit our servers and stored passwords. The Support team replies promtply, whenever we need them.

Thais Figueiredo

Construtora Tenda

When we talk about support excellency, senhasegura fits perfectly.

Information Security Coordinator

Large company in the financial sector

With senhasegura Support we have excellent service guarantee e solution of every doubt or problem that we may face on our everyday. People with vast technical knowledge and agility on problem solution.

IT Manager

Large Brazilian construction company

senhasegura Support has the technical knowledge and service synergy that it feels more like a department in the company than an external service provider.

Information Security Specialist

Important financial company

senhasegura Support is without a doubt the best we ever had in the technology business.

Julian Hoche

Catho

senhasegura Support has a commitment on service and with the tool availability.

Specialist

Large senhasegura client

Support Portal

Support Plans

Standard

Get full support from our team, always committed to support your company and ensure the operation and availability of your PAM solution.

Service Days:

Monday through Friday.

Working hours:

9:00 am to 6:00 pm.

Service Channel:

Portal.

Advanced

All the benefits of the Standard plan, plus 24/7 telephone support, so your company rely on special service outside of business hours.

Service Days:

Monday to Monday.

Working hours:

12:00 am to 11:59 pm.

Service Channel:

Portal and Telephone.

Premium

For critical infrastructures, a customized service is important. With Premium service, you can count on visits from our certified specialists to guarantee the best practices in monitoring and use of your solution.

Service Days:

Monday to Monday.

Working hours:

12:00 am to 11:59 pm.

Service Channel:

Portal, Email and Telephone.